Shipping Policy

Order confirmation and dispatch

As soon as you place an order with apaiser you will receive an email confirmation. Once the order has been processed, you will receive another email confirming dispatch as well as the relevant details for tracking your delivery.

Delivery time

Depending on your location, delivery will be within five (5) to ten (10) business days for items that are "In stock". Online orders and delivery are only available for locations within 300km of the nearest capitol city. For orders outside the listed delivery areas, please contact our Team to place your order.

Delivery times to non-listed, remote or regional areas will be estimated at the time your place your order directly with our Team.

For international orders and shipping, please contact our Team.

Standard delivery

All orders will be delivered by a third-party contractor. Our standard delivery service is to curbside only (see terms and conditions for further information).

Delivery cost for locations within in our delivery areas is as follows:

NSW, VIC, SA – $110 per basin / $550 per bath (including GST)

QLD, TAS, WA, NT - $132 per basin / $770 per bath (including GST)

Standard delivery is only available to locations within 300km of the nearest capital city.

Please note, we are happy to arrange shipping to anywhere in Australia as well as Internationally.

However, for orders and delivery outside the listed areas, please contact our Team at apaiser.shop@apaiser.com. They will assist with a delivery quotation and transacting your order manually.

Please note that a signature will be required upon delivery at the nominated address. Delivery will occur between 9:00 am and 5:00 pm Monday - Friday and we are unable provide an exact time or call prior to delivery.

Your Shipping Address

Please make sure that the shipping address is correct as we are unable to redirect orders once they are on their way to you.

The delivery address must be a physical address within the listed areas.

Insurance 

Apaiser covers the insurance of your purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example a tradesperson) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by apaiser and transfer of responsibility in the same way.

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